GENERAL TERMS AND CONDITIONS
BY USING OUR SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY.
1. REGISTRATION
1.1 YOU ARE REQUIRED TO REGISTER WITH US WHEN YOU USE THE SERVICES OR PLACE AN ORDER. BY REGISTERING YOU ARE MAKING A STATEMENT, UPON WHICH WE ARE ENTITLED TO RELY, THAT YOU ARE AGED 18 YEARS OLD OR ABOVE AND CAPABLE OF FORMING A LEGALLY BINDING CONTACT.
1.2 YOU REPRESENT TO US AND TO ALL SUPPLIERS OF THE MERCHANDISE THROUGH OUR SITE THAT ALL PURCHASES MADE BY YOU THROUGH OUR SITE WILL BE WITHIN THE SCOPE OF YOUR AUTHORITY TO CONCLUDE CONTRACTS.
1.3 INCONSIDERATION OF YOUR USE OF OUR SERVICES, YOU AGREE TO:
1.3.1 PROVIDE TRUE, ACCURATE, CURRENT AND COMPLETE INFORMATION ABOUT YOURSELF WHEN FILLING OUT OUR REGISTRATION FORM; AND
1.3.2 MAINTAIN AND PROMPTLY UPDATE YOUR REGISTRATION INFORMATION TO KEEP IT TRUE, ACCURATE, CURRENT AND COMPLETE. IF WE HAVE REASONABLE GROUNDS TO SUSPECT THAT ANY INFORMATION IS UNTRUE, INACCURATE, NOT CURRENT OR INCOMPLETE, WE HAVE THE RIGHT TO SUSPEND OR TERMINATE YOUR REGISTRATION.
1.4 PARENTAL CONSENT WILL BE REQUIRED BEFORE PROVIDING PERSONAL DATA TO OUR SITE IF YOU ARE AGED 18 YEARS OLD OR BELOW.
2 PRIVACY POLICY STATEMENT
2.1 WE ARE COMMITTED TO SAFEGUARD THE PRIVACY OF INDIVIDUALS WITH RESPECT TO YOUR PERSONAL DATA. WE ASSURE THAT OUR POLICIES AND PRACTICES, AND THOSE ADOPTED BY OUR AFFILIATED COMPANIES AND AGENT IN RELATION TO THE COLLECTION, USE, RETENTION, DISCLOSURE, TRANSFER, SECURITY AND ACCESS OF YOUR PERSONAL DATA COMPLY WITH THE REQUIREMENTS UNDER THE PERSONAL DATA (PRIVACY) ORDINANCE (CHAPTER 486) (THE"ORDINANCE") UNDER THE LAWS OF HONG KONG, AS WELL AS THE RELEVANT CODE OF PRACTICE AND GUIDANCE ISSUED BY THE OFFICE OF THE PRIVACY COMMISSIONER FOR PERSONAL DATA, HONG KONG. THE MEANING OF THE TERM "PERSONAL DATA" ADOPTED IN THIS STATEMENT IS DEFINED IN THE ORDINANCE.
3 ORDER
EXCEPT WHERE OTHERWISE SPECIFIED, WE ARE NOT THE SELLER OR SUPPLIER OF THE MERCHANDISE. WE ARE RESPONSIBLE FOR MANAGING AND ADMINISTERING THE SITE, ARRANGING ORDER PROCESSING AND FULFILMENT FOR THE MERCHANDISE YOU ORDERED FROM THE SUPPLIERS THROUGH OUR SITE.
3.1 WHEN YOU PLACE AN ORDER, YOU ARE MAKING AN OFFER TO BUY FROM THE SUPPLIER THE MERCHANDISE YOU HAVE SPECIFIED AT THE PRICE STATED FOR THOSE MERCHANDISE. YOU CANNOT CANCEL AN ORDER ONCE IT HAS BEEN SUBMITTED, EVEN IF OUR ACCEPTANCE OR REJECTION OF YOUR ORDER IS STILL PENDING.
3.2 WE WILL ACKNOWLEDGE YOUR ORDER TO CONFIRM THAT WE HAVE RECEIVED YOUR ORDER BY EMAIL.
3.3 WE WILL TRY OUR BEST TO COMPLETE ALL ORDERS. WE RESERVE OUR RIGHT TO ACCEPT OR CANCEL AN ORDER FOR ANY REASONS AT OUR SOLE DISCRETION, INCLUDING WITHOUT LIMITATION:
3.3.1 NO SUFFICIENT STOCK TO DELIVER THE MERCHANDISE YOU HAVE ORDERED;
3.3.2 NO DELIVERY CAN BE ARRANGED FOR YOUR AREA; OR
3.3.3 ONE OR MORE OF THE MERCHANDISES YOU ORDERED WAS LISTED AT AN INCORRECT PRICE DUE TO A HUMAN OR COMPUTER ERROR IN PRICING INFORMATION PROVIDED BY THE SUPPLIER.
3.4 IF WE CANCEL YOUR ORDER WE WILL NOTIFY BY EMAIL AND WILL CREDIT TO YOUR ACCOUNT ANY SUM DEDUCTED BY US FROM YOUR CREDIT CARD AS SOON AS POSSIBLE BUT IN ANY EVENT WITHIN THIRTY (30) DAYS OF YOUR ORDER. YOU ACCEPT THAT WE WILL NOT BE OBLIGED TO OFFER ANY COMPENSATION FOR DISAPPOINTMENT SUFFERED.
4 PRICE AND PAYMENT
4.1 WE WILL USE ALL REASONABLE COMMERCIAL ENDEAVORS TO DISPLAY ACCURATE AND UP TO DATE PRICES ON OUR SITE. HOWEVER, BECAUSE PRICES OF THE TYPE OF MERCHANDISE FOR SALE ARE OFTEN UPDATED BY THE SUPPLIER, WE CANNOT STATE THE DEFINITE PRICE UNTIL WE SEND YOU OUR ACCEPTANCE OF YOUR ORDER.
4.2 WE ONLY ACCEPT PAYMENT METHODS THAT PROVIDED ON OUR SITE.
4.3 WE USE THIRD PARTY PAYMENT SERVICE TO PROCESS ONLINE TRANSACTIONS.WHEN YOU PLACE AN ORDER, YOU AGREE AND ACCEPT THAT YOUR CREDIT CARD INFORMATION WILL BE COLLECTED, PROCESSED, AND KEPT BY US AND A PAYMENT SERVICE PROVIDER SUBJECT TO ITS TERMS AND CONDITIONS. YOU AGREE AND ACCEPT THAT YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ANY LOSSES INCURRED OR SUSTAINED BY YOU IN MAKING CREDIT CARD TRANSACTION, AND IN NO EVENT SHALL ANY SUCH LOSSES IN WHOLE OR IN PART BE BORNE BY US
5 DELIVERY
(DELIVERY SERVICE IS ONLY AVAILABLE AT ADDRESSES LOCATED IN HONG KONG)
5.1 WE ONLY MAKE DELIVERIES IN THE SPECIFIED AREAS OF HONG KONG FROM MONDAY TO FRIDAY EXCEPT ON THE PUBLIC HOLIDAY AND WHEN TYPHOON WARNING SIGNAL NO.8 OR ABOVE OR BLACK RAINSTORM WARNING IS IN FORCE. WE CURRENTLY DO NOT MAKE DELIVERIES TO REMOTE AREAS AND OUTER ISLANDS, AND BUILDINGS WITHOUT ELEVATOR FACILITY. WE ACCEPT CANCELLATION OF ORDER OR REFUND.
5.2 ALL CONFIRMED ORDERS CANNOT BE CANCELLED UNDER ALL CIRCUMSTANCES. FEES ONCE PAID WILL NOT BE REFUNDED.
5.3 WE WILL DELIVER THE MERCHANDISE ORDERED BY YOU TO THE ADDRESS YOU GIVE US FOR DELIVERY AT THE TIME YOU MAKE YOUR ORDER. YOU AGREE TO SIGN YOUR NAME WHEN YOU ACKNOWLEDGE RECEIPT OF THE MERCHANDISE. THE MERCHANDISE SHALL BE, AND SHALL BE DEEMED TO BE, DELIVERED AND ACCEPTED BY YOU WHEN THE MERCHANDISE IS DELIVERED TO THE ADDRESS YOU GIVE US FOR DELIVERY. YOU AGREE AND ACCEPT THAT WE ARE ENTITLED, AT OUR OPTION, TO CHARGE YOU ADDITIONAL COSTS OR CANCEL YOUR ORDER WITHOUT ANY REFUND OR COMPENSATION TO YOU IN THE EVENT OF YOUR FAILURE TO ACCEPT DELIVERY FOR WHATEVER REASONS.
5.4 WITHIN 2 WORKING DAYS AFTER YOUR ORDER IS CONFIRMED, STAFF FROM OUR CUSTOMER SERVICE TEAM WILL INFORM YOU ABOUT THE DATE OF DELIVERY.
5.5 UNLESS OTHERWISE SPECIFIED, WE WILL USE ALL REASONABLE COMMERCIAL ENDEAVOURS TO MAKE DELIVERY WITHIN 4-7 WORKING DAYS (MONDAY TO FRIDAY). AFTER YOUR ORDER IS ACCEPTED.
5.6 ANY TIMES AND DATES GIVEN FOR DISPATCH OF MERCHANDISE, OR THE LENGTH OF TIME THAT MERCHANDISE WILL TAKE TO BE DELIVERED, ARE ONLY ESTIMATES. IF WE ARE UNABLE TO MEET ANY STATED DISPATCH OR DELIVERY DATES OR TIMES WE WILL INFORM YOU AS TO THE PROGRESS OF YOUR ORDER. YOU AGREE AND ACCEPT THAT UNDER NO CIRCUMSTANCES WILL WE ACCEPT CANCELLATION OF ORDER OR REFUND.
5.7 UNLESS OTHERWISE SPECIFIED, DELIVERY CHARGE WILL BE IMPOSED ON EACH DELIVERY FOR ORDER BELOW HK$500 AT THE RATE OF HK$60. FREE DELIVERY FOR SINGLE ORDER OVER HK$500 OR ABOVE. WE RESERVE THE RIGHT TO AMEND FREE DELIVERY THRESHOLD AT ANY TIME AND FROM TIME TO TIME.
5.8 CORONAVIRUS WILL CONTINUE TO BE A CAUSE FOR DELAY AND NON-DELIVERY OF GOODS AND SERVICES FOR AT LEAST THE NEXT FEW MONTHS. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.
6 RETURNS AND EXCHANGES
6.1 UNLESS OTHERWISE SPECIFIED BY MAXPAC LIMITED OR UNDER SPECIAL CIRCUMSTANCES, WE WOULD NOT ACCEPT ANY REQUEST FOR EXCHANGE OR RETURN OF PRODUCTS AFTER DELIVERY OR ARRIVAL AT DESTINATION.
6.2 IN CASE OF DAMAGE, PLEASE RECORD THE DAMAGE BY PHOTOS AND CONTACT OUR CUSTOMER SERVICE REPRESENTATIVE WITHIN 24 HOURS AFTER PRODUCT ARRIVAL AT maxpac@maxpac.hk. ONCE THE CLAIM IS CONFIRMED ELIGIBLE, WE SHALL REPLACE WITH A NEW ITEM.
6.3 PLEASE RETAIN ALL THE PACKING MATERIALS INCLUDING ORIGINAL PRODUCT PACKAGING, PACKAGING BOX, PRODUCT LABELS , TAGS, CERTIFICATES, MANUFACTURE WARRANTY CARD, MANUALS, PRODUCT ACCESSORIES AND ANY GIFTS FOR RETURN OR EXCHANGE. PLEASE ENSURE ALL THE PACKAGING IS IN GOOD CONDITION, INCLUDING THE PRODUCT LABELS AND TAGS, ANY DAMAGE OR FOLDS WILL BE DEEMED AS NON-RETURNABLE.
6.4 ONCE THE ORDER TRANSACTION IS COMPLETED, SYSTEM WILL AUTOMATICALLY NOTICE MERCHANT FOR THE ORDER DETAILS AND RESERVE THE ITEMS. APOLOGIZE FOR NO CANCELLATION OR CONTENT AMENDMENT ON ALL CONFIRMED ORDER.
6.5 AFTER OUR CONSIDERATION AND APPROVAL, THE PURCHASE AMOUNT WILL BE REFUNDED TO YOUR CREDIT CARD ACCOUNT IN 4-6 WEEKS.
7 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
7.1 WE DO NOT REPRESENT OR WARRANT THAT ACCESS TO OUR SITE (INCLUDING USING OUR APPLICATIONS OR SOFTWARE), OR ANY PART OF IT WILL BE UNINTERRUPTED, RELIABLE OR FAULT-FREE.
7.2 WE DO NOT REPRESENT OR WARRANT TO YOU THAT OUR SITE OR ANY OF ITS CONTENTS WILL BE ACCURATE, COMPLETE OR RELIABLE.
7.3 YOU AGREE THAT NO DATA TRANSMISSION OVER THE INTERNET CAN BE GUARANTEED AS TOTALLY SECURE. WHILST WE STRIVE TO PROTECT SUCH INFORMATION, WE DO NOT WARRANT AND CANNOT ENSURE THE SECURITY OF ANY INFORMATION WHICH YOU TRANSMIT TO US. ANY INFORMATION WHICH YOU TRANSMIT TO US IS TRANSMITTED AT YOUR OWN RISK.
7.4 CERTAIN LINKS, INCLUDING HYPERTEXT LINKS, IN OUR SITE WILL TAKE YOU OUTSIDE OUR SITE. LINKS ARE PROVIDED FOR YOUR CONVENIENCE AND INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT OR APPROVAL BY US OF THE LINKED SITE, ITS OPERATOR OR ITS CONTENT.WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY WEBSITE OUTSIDE OUR SITE.
7.5 YOU AGREE THAT NO DATA TRANSMISSION OVER THE INTERNET CAN BE GUARANTEED AS TOTALLY SECURE. WHILST WE STRIVE TO PROTECT SUCH INFORMATION, WE DO NOT WARRANT AND CANNOT ENSURE THE SECURITY OF ANY INFORMATION WHICH YOU TRANSMIT TO US. ANY INFORMATION WHICH YOU TRANSMIT TO US IS TRANSMITTED AT YOUR OWN RISK.
8 WARRANTIES
8.1 YOU REPRESENT, WARRANT AND COVENANT THAT YOU WILL NOT:
8.2 USE OUR SITE FOR ANY FRAUDULENT OR UNLAWFUL PURPOSE
8.3 INTERFERE WITH OR DISRUPT THE OPERATION OF OUR SITE OR THE SERVERS OR NETWORKS USED TO MAKE OUR SITE AVAILABLE; OR VIOLATE REQUIREMENTS, PROCEDURES, POLICIES OR REGULATIONS OF SUCH NETWORKS;
8.4 TRANSMITTER OTHERWISE MAKE AVAILABLE IN CONNECTION WITH OUR SITE ANY VIRUS, WORM, TROJAN HORSE OR OTHER COMPUTER CODE THAT IS HARMFUL OR INVASIVE OR MAY OR IS INTENDED TO DAMAGE THE OPERATION OF, OR TO MONITOR THE USE OF, ANY HARDWARE, SOFTWARE, OR EQUIPMENT;
8.5 REPRODUCE, DUPLICATE, COPY, SELL, RESELL, OR OTHERWISE EXPLOIT FOR ANY COMMERCIAL PURPOSES, ANY PORTION OF, USE OF, OR ACCESS TO OUR SITE (INCLUDING OUR APPLICATIONS OR SOFTWARE);
9 OTHER
9.1 YOU WILL BECOME THE OWNER OF THE MERCHANDISE YOU HAVE ORDERED WHEN THEY HAVE BEEN DELIVERED TO YOU. ONCE MERCHANDISE HAS BEEN DELIVERED TO YOU THEY WILL BE HELD AT YOUR OWN RISK AND WE WILL NOT BE LIABLE FOR THE LOSS OR DAMAGE.
9.2 YOU AGREE AND ACCEPT THAT WE ARE ENTITLED, AT OUR OPTION, TO CHARGE YOU ADDITIONAL COSTS OR CANCEL YOUR ORDER WITHOUT ANY REFUND OR COMPENSATION TO YOU IN THE EVENT OF YOUR FAILURE ACCEPT DELIVERY MORE THAN 30 DAYS FOR WHATEVER REASONS.
9.3 WE WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSES, INCLUDING LOSS OF PROFITS, BUSINESS OR GOODWILL, ARISING OUT OF ANY PROBLEM YOU NOTIFY TO US, AND WE WILL HAVE NO LIABILITY TO PAY ANY MONEY TO YOU BY WAY OF COMPENSATION EXCEPT OTHERWISE SPECIFIED IN THESE TERMS AND CONDITIONS.
9.4 GIFT PAYMENT THAT GIVEN BY US CANNOT BE RESOLD. UNLESS OTHERWISE SPECIFIED, NO RETURN OR EXCHANGE OF GIFTS WILL BE ACCEPTED.
9.5 INNOEVENT SHALL THE TRUSTEE BE RESPONSIBLE OR LIABLE FOR ANY FAILURE OR DELAY IN THE PERFORMANCE OF ITS OBLIGATIONS HEREUNDER ARISING OUT OF OR CAUSED BY, DIRECTLY OR INDIRECTLY, FORCES BEYOND ITS CONTROL, INCLUDING, WITHOUT LIMITATION, STRIKES, WORK STOPPAGES, ACCIDENTS, ACTS OF WAR OR TERRORISM, CIVIL OR MILITARY DISTURBANCES, NUCLEAR OR NATURAL CATASTROPHES OR ACTS OF GOD, AND INTERRUPTIONS, LOSS OR MALFUNCTIONS OF UTILITIES, COMMUNICATIONS OR COMPUTER (SOFTWARE AND HARDWARE) SERVICES.
9.6 YOU SHALL NOT ASSIGN OR OTHERWISE DEAL WITH ITS RIGHTS AND OBLIGATIONS UNDER THESE TERMS AND CONDITIONS, WHETHER IN WHOLE OR IN PART WITHOUT OUR WRITTEN CONSENT.
WE RESERVE THE RIGHT TO TERMINATE OR VARY THE ABOVE OFFERS FROM TIME TO TIME WITHOUT PROVIDING ANY PRIOR NOTIFICATION. IN THE EVENT OF ANY DISPUTE, OUR DECISION SHALL BE FINAL AND CONCLUSIVE.
BY USING OUR SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE SHOPPING.
LAST UPDATED: 30 NOV 2020